DEFECTIVE PRODUCT OR ORDER
- In the unfortunate event that the product is defective. (Its clearly broken and unusable)
- Product received is totally different from the order. (Requested Product A Received Product B)
- The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size M)
Customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.
PRODUCT DOESN'T FIT THE EXPECTATIONS:
- The selected size does not fit the customer's measurements.
- Customer simply want a change for another product or return it.
- Patterns have some variations according with the picture.
- Color is slightly different from the picture.
- Material quality is not exactly what customer wants.
We may choose to make a refund of 60% of the value of the product in exchange for the customer to stay with it, to avoid possible shipping costs and customs for the same.
3) CONDITIONS TO APPLY FOR A CHANGE OR RETURN:
- No refund requests will be accepted after 14 natural days for any reason.
- Return shipping costs are the customer's responsibility.
- We'll refund only to the same payment method from where customer originally pay.
- Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.
- Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
- After we sent the refund confirmation to the customer, the refund can take between 3 to 10 business days to be reflected on your account statement, depending on the payment provider.